Ultra-efficient metered water softener
Greater softening capacity for busy family homes
The Tapworks NSC11PRO combines intelligent demand-led operation with a compact 302 mm-wide cabinet. Tapworks recommends it for households of one to seven people, subject to local hardness, flow rate and daily water demand.
Compact family-home performance
More capacity without an oversized footprint
The NSC11PRO removes the calcium and magnesium responsible for hard water, helping protect boilers, pipework and appliances while reducing scale on taps, showers and bathroom surfaces.
- Official recommendation for one to seven people
- 2,068-litre softened-water capacity at 300 ppm
- 302 mm wide with a 527 mm cabinet depth
- Suitable for direct and indirect plumbing systems
Demand metered
Regenerates according to calculated water usage.
EasyFit kit included
Bypass, 22 mm hoses and installation components supplied.
34 kg salt capacity
A larger cabinet reduces the need for frequent refilling.
Up to 2-year cover
Register within three months to extend the warranty.
Not sure how hard your water is?
Use our postcode checker to find your area's typical hardness and help confirm the correct softener size.
Intelligent electronic control
Set the time and hardness, then let it work
The backlit controller tracks water use and remaining softening capacity. It schedules regeneration according to demand rather than relying on a basic fixed-day timer.
- Displays time, hardness and remaining capacity
- Tracks average water consumption
- Retains programming during a power interruption
- Includes electronic self-diagnostic functions
EasyFit installation package
The essential connection components are supplied
The all-in-one bypass incorporates a check valve and connects to the supplied 500 mm hoses, reducing the number of separate components your installer needs to source.
- All-in-one bypass with check valve
- Two 500 mm hoses with 22 mm push-fit connections
- Drain and overflow tubing with clips
- Transformer and hard-water test kit
Salt and routine care
Automatic operation with a useful salt reminder
The 34 kg salt cabinet provides more storage than the NSC09PRO. The electronic salt monitor helps indicate when it is time to refill, while the wide opening makes topping up straightforward.
Use tablet or pellet salt only. Tapworks specifically advises against granular and block salt.
Choose the correct Tapworks
Which NSC PRO model should you choose?
The NSC11PRO sits between the compact NSC09PRO and larger NSC14PRO. Occupant figures are a guide only: hardness, peak demand and flow rate can change the appropriate model.
NSC09PRO
1–5 peopleThe smallest cabinet for tighter installations and lower household demand.
View the NSC09PRO →NSC11PRO
1–7 peopleThe mid-range option with greater softened-water and salt capacity for family homes.
You are viewing the NSC11PRONSC14PRO
Higher demandThe largest NSC PRO cabinet for bigger households and heavier day-to-day demand.
View the NSC14PRO →Tapworks bases its recommendation on 140 litres per person per day at 300 ppm. Ask us to check the model if your home has high hardness or several bathrooms in simultaneous use.
Technical information
Tapworks NSC11PRO specification
| Total height | 654 mm |
|---|---|
| Width | 302 mm |
| Cabinet depth | 527 mm |
| Depth including connectors | 532 mm |
| Drain height | 580 mm |
| Overflow height | 320 mm |
| Published daytime pressure range | 1.3–8.5 bar |
| Maximum water temperature | 49°C |
| Minimum system flow | 0.06 m³/hour |
| Maximum system flow | 3.18 m³/hour |
| Inlet and outlet connections | 22 mm push-fit |
| Drain and overflow connection | ⅜-inch hose spigot |
| Electrical supply | 24 V, 50 Hz via supplied transformer |
| Salt storage capacity | 34 kg |
| Softened-water capacity at 300 ppm | 2,068 litres |
| Suggested household size | 1–7 people* |
| Compatible salt | Tablet or pellet salt only |
| Warranty | 12 months parts and labour; extendable to 2 years when registered within 3 months |
*Based on 140 litres per person per day at 300 ppm. Water hardness and flow rates affect model selection. The handbook instructs installers to fit a pressure-reducing valve when daytime pressure exceeds 5 bar.
In the box
Complete EasyFit installation kit
NSC11PRO softener
Cabinet, resin vessel and electronic valve.
All-in-one bypass
Check valve and lubricated O-rings pre-fitted.
22 mm hoses
Two 500 mm push-fit inlet and outlet hoses.
Drain components
Drain and overflow tubing, elbow and clips.
Electrical supply
24 V transformer for an indoor 240 V outlet.
Commissioning items
Hard-water test kit, silicone grease and spare O-rings.
Official documentation
Tapworks NSC11PRO technical information
View the official dimensions, model-specific specification, household recommendation and installation schematic.
Helpful answers
Frequently asked questions
Is the NSC11PRO suitable for a combi boiler?
Yes. The official handbook confirms that the softener and 22 mm installation kit are compatible with combination and unvented systems. Correct sizing still depends on hardness, demand and flow.
Does it require electricity?
Yes. The softener operates through the supplied 24 V transformer connected to an indoor 240 V electrical outlet.
Can water still be used during regeneration?
Yes, but household water bypasses the softener during recharge and will therefore be hard. Tapworks normally schedules regeneration for 2:00am to minimise disruption.
Which salt should I use?
Use tablet or pellet salt only. Do not use granular or block salt.
How do I receive the two-year warranty?
The standard parts-and-labour warranty is 12 months. Register with Tapworks within three months of installation to receive the free extension to two years, subject to their terms.
Friendly expert support
Need us to check the NSC11PRO for your home?
Tell us your postcode, household size, plumbing system and number of bathrooms. We will help you check the model before you order.
