Introduction
We believe in providing only the highest-quality products from trusted manufacturers. That’s why every product you purchase from us comes with a manufacturer’s guarantee, ensuring protection against defects in materials and workmanship.
However, it’s important to note that warranty terms vary from manufacturer to manufacturer. If a product experiences a fault outside of 30 days from purchase, the responsibility falls solely on the manufacturer. Regal Flow does not offer warranties directly, nor are we responsible for manufacturer-related issues beyond the initial 30-day return period.
What is a Manufacturer’s Guarantee?
A manufacturer’s guarantee is a commitment to product quality, covering defects in materials or workmanship. If your product experiences a fault within the guarantee period, you may be eligible for a repair, replacement, or refund, subject to the manufacturer’s terms.
What Does the Guarantee Cover?
Manufacturing Defects
If a product has a fault due to the manufacturing process, such as issues with components or structural integrity, the manufacturer’s guarantee will cover repairs or replacement.
Performance Issues
The guarantee ensures that the product functions as advertised. If the product does not perform to its expected standards due to a defect, a resolution will be provided.
Parts and Repairs Within the Guarantee Period
If a covered part fails under normal use, the manufacturer may replace it at no extra cost. Some products may include free labour for repairs within the guarantee period.
What is Not Covered?
Accidental Damage and Misuse
The guarantee does not cover damage caused by dropping, mishandling, or using the product outside of its intended purpose.
General Wear and Tear
Over time, products naturally experience wear and tear. Issues resulting from long-term use rather than defects are not covered
Unauthorised Modifications or Repairs
Any attempt to modify, repair, or dismantle the product using non-authorized service providers may void the guarantee.
Incorrect Installation Damage
If damage occurs due to incorrect installation or failure to follow the manufacturer’s setup guidelines, it will not be covered under the guarantee.
Guarantee Periods for Different Products
Each product has a different guarantee period depending on the manufacturer. Please refer to the specific product page or user manual for details on how long your guarantee lasts.